My Dear Flipkart,
You are popular in online Shopping. But I don’t know who were to be
addressed? Where to send all my disputes and Problems. Therfore, blogging for the concern persons-all over the world from here in Southern most
corner of Mizoram, North East India. (I have been shopping many times in Amazon.com Snapdeal.com Club factory and Ali express.com But now with flipkart.com)
On the middle week of September
2018, I order NRS 213.36Cm (7ft)
Polyester Window & Door Curtain in pack of 5 and Pack of 2. Which were
arrive 17 days ago through EKART. But When
I received the orders in two different packs. Ah Brute! There were wrong
items and less quantity, I found out. Oops! the wrong items and wrong quantity
should be return or replace; I am very much confusing. That means in pack of
two, there was ONE Center Carpet though it should be two Curtains. I am afraid
to open Pack of 5 packages because it would be wrong again. Ask the delivery
boy about all my problems. Then, seek advice for REPLACEMENT in the Flipchart
application. It was actually approved replacement on 1st October
2018 and expected replacement was schedule on 15th October 2018. I
never knew that it should be done to be returned instead of Replacement.
On today, 13th of
October 2018, Shipment for replacement arrived early as expected. But your
courier partner cannot accept for replacing the wrong items, and wrong quantity
in numbers. Because this is beyond your policy to be replaced. If you send
wrong items (and wrong quantity) why not possible to replace, you cannot packed
two items in small package. Please, do try if you can pack two items (Center
Carpet) in that small polythene.
All right, no matter what it is.
As I am not a Tech Savvy.... I do not find return button after clicking
Replacement button in the application or all Cancelling items blah, blah blah….
I don’t know what to do in the application. (That is why Customer Care is for) Called two times to your
Consultants, very much comfortable with our conversation. No solution for
replacement as your Courier Partner is very important. If you can not
link/guides with the system (Policies and rules) and courier partner. Why
Customer care/service is being set up?
I am not afraid to loose all my
amount payment through Axis Buzz Credit Card. I am not afraid to cancel or
replace or returning all items. I only know that the Delivery and Expected day
schedule is appropriate for using on time for the Events of Sunday School.
Order Items should be used on the 15-17 October 2018 (Which is expected date of
Delivery since i seek for replacement)
But I recently received SMS,
FAILED DELIVETY. What shall I do now? I feel sorry for not receiving on time
because we, the organization depends on it other than doing other online
shopping or locally available. Anyway, I will be very very veryvery careful to buy
or shopping in FLIPKART.
P.S : What we say in Mizo "Saptawng te hi
thiam loh loh nen hman ve kher zel hi a ngai a. An hrethiam ve thuak em ang chu
a. Hrep tak chuan"
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